Terms & Conditions

Welcome to Wool & Oak. These Terms & Conditions (“Terms”) govern your use of our website, woolandoak.com, and the purchase of products from Wool & Oak, Inc. (“Wool & Oak,” “we,” “us,” or “our”). By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using our website or services.

Use of Our Website

By using this website, you represent and warrant that you are at least the age of majority in your state or country of residence, or that you have obtained the consent of a parent or guardian for any minor dependents to access this site. You agree not to use our website for any unlawful or prohibited purpose, including but not limited to violating any applicable local, state, national, or international laws or regulations. You further agree not to reproduce, duplicate, copy, sell, or exploit any portion of our website without our express written permission.

Products & Availability

All products offered through our website are subject to availability. We reserve the right to limit quantities, discontinue any product, or modify product specifications at any time and without prior notice. Product images and descriptions are provided for illustrative purposes only. While we take great care to represent our products faithfully, slight variations in color, texture, or appearance may occur due to differences in screen displays, lighting conditions, and the natural characteristics of premium leather and materials.

Pricing & Payment

All prices are listed in U.S. dollars unless otherwise indicated. Prices are subject to change without notice. We reserve the right to correct any pricing errors, inaccuracies, or omissions, and to cancel or refuse any orders placed at incorrect prices—even after an order has been confirmed. In the event of a price correction or order cancellation, we will notify you promptly via the email address associated with your order. Payment must be received in full before an order is processed or shipped.

Promotions & Discount Codes

Promotional offers, discount codes, and coupons are subject to specific terms and conditions as stated at the time of the offer, and may be modified or withdrawn at any time without notice. Unless expressly stated otherwise, only one discount code may be applied per order. Discount codes may not be combined with any other offer, including but not limited to welcome offers, bundle pricing, automatic discounts, sitewide promotions, or other promotional codes. If multiple discounts are applied in error, Wool & Oak reserves the right to adjust the order total or cancel the order prior to shipment.

Shipping & Delivery

Shipping timelines provided at checkout and in order confirmation emails are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather events, or any other circumstances beyond our reasonable control. Title and risk of loss for all products pass to you upon our delivery of the products to the shipping carrier.

Returns & Exchanges

Returns and exchanges are subject to our Return Policy, which is incorporated into these Terms by reference. We encourage you to review our Return Policy in full before making a purchase. Certain items, including personalized or final-sale products, may not be eligible for return or exchange.

Pre-Orders & Backorders

For pre-order or backordered items, estimated ship dates are provided as guidance only and are subject to change. By placing a pre-order, you acknowledge and accept the possibility of delays. You will not be charged until the item ships, unless otherwise stated at the time of purchase. Should significant delays occur, we will notify you and provide the option to cancel your pre-order for a full refund.

Intellectual Property

All content on this website—including but not limited to text, photographs, images, graphics, logos, icons, designs, product names, trade dress, and software—is the exclusive property of Wool & Oak or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. No portion of this website may be reproduced, distributed, modified, or used in any manner without the prior written consent of Wool & Oak.

User Content

By submitting reviews, photographs, comments, or other content to our website or social media channels, you grant Wool & Oak a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, reproduce, modify, publish, and display such content across our website, marketing materials, social media channels, and other promotional platforms. You represent and warrant that you own or have the necessary rights to any content you submit, and that such content does not infringe upon the rights of any third party. We reserve the right, but are not obligated, to review, edit, or remove any user content at our sole discretion.

Limitation of Liability

To the fullest extent permitted by applicable law, Wool & Oak, its officers, directors, employees, affiliates, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including but not limited to loss of profits, data, or goodwill—arising from or related to your use of our website, the inability to use our website, or any products purchased through our website. In no event shall our total aggregate liability exceed the amount you paid for the specific product giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Warranties & Disclaimers

Except as expressly stated in our product descriptions or applicable warranty policies, our products and website are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that our website will be uninterrupted, secure, or error-free, or that any defects will be corrected.

Indemnification

You agree to indemnify, defend, and hold harmless Wool & Oak and its officers, directors, employees, affiliates, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms, your misuse of the website, or your infringement of any third-party rights.

Force Majeure

Wool & Oak shall not be liable for any failure or delay in performance of its obligations under these Terms resulting from causes beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, supply chain disruptions, power failures, or interruptions in telecommunications or internet services.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in New York County, New York.

Changes to These Terms

We reserve the right to update, amend, or modify these Terms at any time at our sole discretion. Any changes will take effect immediately upon posting on this page, and the “Last updated” date will be revised accordingly. Your continued use of our website following the posting of revised Terms constitutes your acceptance of such changes. We encourage you to review this page periodically.

Contact

If you have any questions regarding these Terms, we welcome you to reach out to our team.

Email: support@woolandoak.com

Last updated: March 2026